The Service Desk Institute (SDI) has been connecting IT service professionals across the world since 1988 and is the leading global community for everyone working in the IT service and support industry. Our mission is to inspire service desks and service desk professionals to be brilliant.

With a passion for providing industry best practice and sharing knowledge, SDI has dedicated the last 30 years to guiding, inspiring and connecting ITSM and service desk communities. A respected, trusted and independent advisor to the service desk industry, SDI has inspired thousands of organisations and professionals around the world to embark on their own journeys of service improvement and to be the best they can possibly be.


Thousands of organisations worldwide work with SDI

Click on the logos to find out how organisations benefit from working with SDI

Upcoming Courses

25 February 2020
Bonhill House, London
3-5 March 2020
Bonhill House, London
9-12 March 2020
Novotel Manchester Centre

Upcoming Events

Service Desk Certification - Meet The Stars
16 March 2020
  • Hilton Birmingham Metropole
  • 1 Day
16 March 2020
  • Hilton Metropole, NEC, Birmingham
  • 3 Days
New Ways of Working
7 May 2020
  • Birmingham
  • 1 Day
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