Ease the Pain of Hiring During Covid19

Posted on Thursday 21 May 2020.

SDI Spotlight: Go-Ahead

Posted on Monday 18 November 2019.

In this month’s SDI spotlight, we speak to and share best practice with Go-Ahead Group about their Service Desk:   Tell us a little about your service desk and who your customers are? Go-Ahead Group is a leading public transport operator in the UK with over two million bus journeys made on its services every

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Transforming Business Relationships Through Agile Service Management

Posted on Tuesday 3 September 2019.

HM Land Registry is an organisation that is transforming the way it sees service management. This government department registers the ownership, interests and mortgages and other secured loans against land and property in England and Wales. It also holds one of the largest geospatial databases in Europe. HM Land Registry was also the very first

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SDI’s Christmas Charity Donation

Posted on Friday 14 December 2018.

This Christmas, and for Local Charities Day 2018, we gave our brilliant members the chance to help a community and cause close to their hearts, by nominating a charity for us to donate to on their behalf. There are so many local and smaller charities which make a dramatic difference to people’s lives who often don’t get

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It’s Time To Cut Down Calls: Making Self-Service Work

Posted on Thursday 4 January 2018.

A better customer experience We have been talking to Barnardo’s Head of Service Management Mark Bassett to discover the key to their success with self-service. Firstly, we wanted to know what influenced Mark and his team to implement a self-service portal and how they prepared for the transition. “The driver for implementing self-service was to cut down the request calls which

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Service Desk of the Month – University of Huddersfield

Posted on Wednesday 16 August 2017.

  Meet the Service Desk team at University Of Huddersfield as they answer our questions to reveal their achievements, challenges and memorable moments. What types of customers do you support? What are their technical abilities and what common incidents do you receive? We primarily support both staff and students at the University, but also provide

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