Professional Standards -Update from the experts, John Noctor

Posted on Wednesday 22 July 2020.

Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from John Noctor…   John Noctor, Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor and ITIL Expert Dedicated to driving customer success and delivering exceptional customer experiences, John is a continual improvement evangelist, well known for

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Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally

Posted on Wednesday 22 July 2020.

Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice

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Harnessing The Power of Assessment – Resources

Posted on Thursday 30 April 2020.

Harness the Power of the Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on the

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Harness The Power Series: People Management

Posted on Tuesday 31 March 2020.

Harnessing The Power of Assessment – People Management   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on

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Your on-hand, virtual community of ITSM Experts

Posted on Wednesday 25 March 2020.

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay

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Harness The Power Series: Policy & Strategy

Posted on Monday 17 February 2020.

Harnessing The Power of Assessment – Policy & Strategy   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide

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