Service Orchestration: An Overview

Posted on Thursday 16 April 2020.

SDI Podcast Episode 5

Posted on Friday 20 December 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight, and

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SDI Podcast Episode 4

Posted on Tuesday 19 November 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight, and

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SDI Podcast Episode 3

Posted on Monday 9 September 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

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Defining and Dealing with the Unrealistic

Posted on Monday 2 September 2019.

Defining and Dealing with the Unrealistic By Scarlett Bayes One of the perks of SDI membership is access to exclusive content and a new insight report every month, and in August, members were sent “Omni-Channel approach to Support”. We try to keep our content accessible for the majority of our customer base while also taking

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A View From The Frontline Report – A Vendor’s View

Posted on Thursday 27 June 2019.

A View From The Frontline Report – A Vendor’s View – Geoff Rees, Director of Sales & Operations, Sunrise   Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers

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Gender Equality in ITSM: The Stats

Posted on Friday 8 March 2019.

Gender Equality in ITSM: The Stats by Scarlett Bayes, Industry Analyst, SDI Last year, in preparation for a Gender Equality in ITSM event, SDI ran a survey which asked respondents a series of questions relating to their current working environment, previous experiences, and their future outlook in relation to gender equality in the tech industry.

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