WIN a copy of SDI’s Best Practice Series: Service Desk Processes report worth £95! As a thank you for making our LinkedIn group a really helpful and active forum we’re giving you the chance to win one of our popular service desk insight resources. Simply enter the fields to the right by midday this Friday, and you will be entered in to a prize draw to win a copy of our Best Practice Series: Service Desk Processes report worth £95+VAT. This Best Practice guide is intended to serve as a reminder about the importance of well-designed processes to service desks and to provide inspiration for revisiting and refreshing key processes at regular intervals, to ensure they are at their optimum level which is essential to delivering desired business outcomes. The winner will be announced by 4pm on Friday 9th March. Good luck!