SDI Podcast Episode 4

Posted on Tuesday 19 November 2019.

What do rugby, Certification, daffodils and SDI have in common?  

Posted on Tuesday 19 November 2019.

…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC).  There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of

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SDI Spotlight: Go-Ahead

Posted on Monday 18 November 2019.

In this month’s SDI spotlight, we speak to and share best practice with Go-Ahead Group about their Service Desk:   Tell us a little about your service desk and who your customers are? Go-Ahead Group is a leading public transport operator in the UK with over two million bus journeys made on its services every

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We’re excited to announce the IT Service & Support Awards 2020 Shortlist!

Posted on Tuesday 12 November 2019.

We’ve had a record number of award entries for the IT Service & Support Awards 2020 this year and the judges were very impressed with the level of all entries received! We’re delighted to announce the 2020 shortlist below, who will present to the judges in person on Thursday 14th November in Birmingham. We would

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An amazing story of loss, sacrifice and challenge at the #SDI19MX & #SDI19UIO conferences

Posted on Wednesday 9 October 2019.

By David Wright, Chief Value & Innovation Officer at SDI   It’s always great to see the service desk and support community assemble to engage at community events and conferences, and at the end of September 2019, I was fortunate enough to take part in two SDI conferences in Latin American, one in Mexico City

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Marval MSM assists customers in their SDI service desk certification goals

Posted on Friday 20 September 2019.

    Marval’s IT service management (ITSM) software has once again been accredited by the Service Desk Institute (SDI) as SDI Best Practice Standard – Performance Results Report Compliant. For organisations planning to achieve SDI’s Service Desk Certification, MSM provides a series of pre-configured reports that make it easy to generate the performance metrics required.

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SDI Podcast Episode 3

Posted on Monday 9 September 2019.

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We thought… How can we create a platform to help share these fantastic experiences and journeys, often full of ups and downs? Enter the SDI Podcast! Which is here to Surprise, Delight,

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