Micro Focus

Posted on Monday 24 February 2020.

Freshworks

Posted on Wednesday 14 August 2019.

Freshworks: ‘Our ITSM tool, Freshservice which sits under the Freshworks Inc umbrella, helps to modernise IT and other business functions with a refreshingly easy-to-use, simple-to-configure service desk solution in the cloud. Freshservice is equipped with a modern and intuitive UI on desktop or mobile, and provides support for issues raised via email, phone, chat and

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NHS Lothian: Improving Customer Care with Service Desk Certification

Posted on Tuesday 3 July 2018.

  About NHS Lothian NHS Lothian provides a comprehensive range of primary, community-based and acute hospital services for the second largest residential population in Scotland, approximately 800,000 people. IT services at NHS Lothian are provided by eHealth with staff based at sites across Edinburgh and Livingston. The eHealth service desk team has 25 members supporting

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Marval Software

Posted on Wednesday 18 April 2018.

What does Marval do? Marval designs, develops and implements service management software (Marval MSM) that can be used in all parts of an organisation requiring service and support. Marval’s customer-centric approach to service management encompassing “people, processes and technology”, recognises the value each element contributes in helping organisations ensure successful business outcomes and satisfied customers.

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O2 Telefónica Retain Five-Star World Class Service Desk Certification

Posted on Thursday 8 February 2018.

  About O2 Telefónica Based in Leeds UK, the internal service desk team at O2 Telefónica is comprised of 35 staff. They support 12,000 office and retail customers and deal with up to 20,000 incidents and requests per month through telephone, online, social media and mailbox channels. O2 Telefónica first engaged with SDI in 2008

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Canterbury Christ Church University Achieve 98% Customer Satisfaction With Service Desk Certification

Posted on Wednesday 21 June 2017.

About Canterbury Christ Church University The University’s mission is to pursue excellence in higher education: transforming individuals, creating knowledge, enriching communities and building a sustainable future. The IT Service Desk supports around 19,000 users including university staff and students. The service desk comprises three Analysts, two Senior Analysts and an IT Service Desk Manager. The

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UKN Group: Achieving SDI’s 4 Star Service Desk Certification

Posted on Friday 26 May 2017.

About UKN Group UKN Group is a leading technology Service and Solutions provider with clients spanning Europe, Australia, Hawaii and America. UKN’s Service Desk is both based centrally at the Basingstoke headquarters and on a number of client sites across the United Kingdom. On average the service desk handles in excess of 1,000 incidents and service

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