Virtual- Metrics and Reporting

Posted on Tuesday 14 July 2020.

Proactive Problem Management – Virtual

Posted on Monday 16 September 2019.

Learn how to improve the services you deliver and increase customer satisfaction by proactively understanding what is really going wrong. Proactive problem management identifies, resolves, and prevents problems before they cause service impacting incidents. This approach differs from reactive problem management by recognising patterns of events that suggest an underlying problem, identifying opportunities to prevent future problems and

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