Service Desk Analyst – Virtual

Posted on Wednesday 2 September 2020.

ITIL Specialist Create, Deliver & Support

Posted on Tuesday 1 September 2020.

The ITIL Specialist Create, Deliver & Support training course is 1 of 5 individual courses required to be recognised as an ITIL 4 Managing Professional (MP).  (If you are already an ITIL v3 Expert or hold 17 or more ITIL credits, you may attend the ITIL 4 Managing Professional Transition (MPT) course to fast-track your way to

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ITIL Specialist High-Velocity IT (HVIT)

Posted on Wednesday 29 July 2020.

  The ITIL Specialist High-Velocity IT (HVIT) training course is 1 of 5 individual courses required to be recognised as an ITIL 4 Managing Professional (MP). (If you are already an ITIL v3 Expert or hold 17 or more ITIL credits, you may attend the ITIL 4 Managing Professional Transition (MPT) course to fast-track your

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ITIL 4 Foundation Course – Virtual

Posted on Wednesday 15 July 2020.

This ITIL 4 Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.    This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.  ITIL 4 Foundation introduces you to the Service

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Virtual -ITIL 4 Foundation Course

Posted on Tuesday 17 September 2019.

This ITIL 4 Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.    This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.  ITIL 4 Foundation introduces you to the Service

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Virtual- Senior Analyst to Team Leader

Posted on Monday 16 September 2019.

Growing Senior Analysts Into Effective Team Leaders For experienced analysts who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Managers often send their analysts on this course to keep them motivated and up to date with latest ideas and practices in the ITSM industry. The

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Virtual -Service Desk Manager

Posted on Monday 16 September 2019.

Master the key areas of service desk management, gain the professional and globally recognised Service Desk Manager qualification and lead your team to lasting success. The Service Desk Manager course provides a thorough understanding of service desk management. This short video explains how this course will ensure you gain the skills needed to steer your

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