Service Desk Analyst – Virtual

Posted on Wednesday 2 September 2020.

ITIL Specialist Create, Deliver & Support

Posted on Tuesday 1 September 2020.

The ITIL Specialist Create, Deliver & Support training course is 1 of 5 individual courses required to be recognised as an ITIL 4 Managing Professional (MP).  (If you are already an ITIL v3 Expert or hold 17 or more ITIL credits, you may attend the ITIL 4 Managing Professional Transition (MPT) course to fast-track your way to

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ITIL Specialist High-Velocity IT (HVIT)

Posted on Wednesday 29 July 2020.

  The ITIL Specialist High-Velocity IT (HVIT) training course is 1 of 5 individual courses required to be recognised as an ITIL 4 Managing Professional (MP). (If you are already an ITIL v3 Expert or hold 17 or more ITIL credits, you may attend the ITIL 4 Managing Professional Transition (MPT) course to fast-track your

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ITIL 4 Foundation Course – Virtual

Posted on Wednesday 15 July 2020.

This ITIL 4 Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.    This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.  ITIL 4 Foundation introduces you to the Service

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Virtual- Metrics and Reporting

Posted on Tuesday 14 July 2020.

Making Sense of Metrics and Reporting Focusing on everything from team performance, issue resolution, average handle time and more, it can be difficult to know what you need and don’t need to be tracking. This popular one day workshop based on the SDI Best Practice Standards, will help you refocus on what is best to measure

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Virtual -ITIL 4 Foundation Course

Posted on Tuesday 17 September 2019.

This ITIL 4 Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.    This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.  ITIL 4 Foundation introduces you to the Service

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Virtual- Senior Analyst to Team Leader

Posted on Monday 16 September 2019.

Growing Senior Analysts Into Effective Team Leaders For experienced analysts who are looking to develop their knowledge of industry best practice and progress their career within the service desk. Managers often send their analysts on this course to keep them motivated and up to date with latest ideas and practices in the ITSM industry. The

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