“73% of service desks expect to see a greater focus on the adoption of self-service within the service desk in the next 12 months, whilst 61% struggle with end-user adoption.”
This specialist one-day workshop will guide you in creating a successful strategy to overcome the issues many service desks face with the adoption of self-service. You will be supported to configure ways to communicate these strategies to your team and to encourage customers to use your self-service portal more frequently.
During the workshop you will learn about these key factors:
To help you create a successful self-service adoption strategy you will be provided with planning documents, analysis exercises to aid planning and advice and guidance from an experienced service and support practitioner.
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
The short video below explains some of the different one day workshops available, how they came about and why they benefit IT services on a number of levels.
This one-day workshop will cover:
This is a virtual, interactive workshop delivered in an online classroom environment by our trainer (live)
The day runs from 09:00 – 16:45 with two 15-minute refreshment breaks and a 45-minute lunch break.
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
Every delegate will need:
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