For experienced analysts, this course is for those who have already achieved the Service Desk Analyst qualification (although this isn’t essential) who are looking to develop their knowledge of industry best practice and progress their career within the service desk.
The SDI Senior Analyst to Team Leader two-day workshop is designed to prepare the more experienced senior service desk analyst and budding team leader to play a strategic role within the service desk as well as teach and inspire them progress to leading a service desk analyst team.
Support the career progression of your Senior Service Desk Analysts and help them transform into effective team leaders.
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
9:00am – 16:30pm
2 refreshment breaks and a 1-hour break for lunch
This course can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
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