Focusing on everything from team performance, issue resolution, average handle time and more, it can be difficult to know what you need and don’t need to be tracking.
This popular one day workshop based on the SDI Best Practice Standards, will help you refocus on what is best to measure for your organisation and how to efficiently report and utilise results.
Stephen Alexander, Audatex
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
The short video below explains some of the different one day workshops available, how they came about and why they benefit IT services on a number of levels.
Virtual Course, delivered via live online classroom environment with SDI trainer.
9:00am – 16:30pm
2 refreshment breaks and a 1-hour break for lunch
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises or virtually.
Find out more by visiting our bespoke and in-house training page here>>
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