Key themes will include:
* Digital transformation
* Frameworks for successful IT transformation projects
* IT service transformation to deliver exceptional CX
* Considerations for customer engagement
* Case studies
Head of IT Service Management, Essentra
Founder, Lawford Knight
Lawford Knight is a training, eLearning, communications and change consultancy. We specialise in communicating with and training users for large scale systems implementations including MS Dynamics CRM. In addition to our training services, we build and implement powerful onboarding systems to easily and efficiently bring new starters into your company.
We offer full L&D capabilities including the design and delivery of classroom, virtual classroom, e-learning and one to one coaching sessions.
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