In this webinar hosted by SDI’s Chief Value Officer David Wright, we will be discussing how the ITIL4 value stream principle can be applied in your IT service organisation.
David will welcome Axelos’ Akshay Anand, lead architect for the ITIL programme and ITSM product ambassador, to share with us his thought leadership on the service value system and its applications. Akshay will also give us insight and understanding in to the service value chain and its associated activities.
David also welcomes Kumaravel Ramakrishnan, Director of ITSM Marketing at the Zoho Corporation, to share his thoughts on how to create a step-by-step design of a service value stream with a simple use case study.
With thanks to our webinar sponsor ManageEngine.
Chief Value & Innovation Officer
Product Ambassador, Axelos
Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the IT Service Management (ITSM) portfolio. He previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing..
More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts, and has occasionally been spotted tweeting as @bloreboy.
Director of Marketing, Zoho Corporation
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