Future Of The Contact Centre 2019 Posted on Thursday 10 January 2019. Read More Merging Service Desks Posted on Thursday 10 January 2019. At SITS19, SDI’s Consultant Auditor, Emma Faller, shares her experiences of implementing, adapting and adopting a framework to meet the needs of three shared service partner organisations and their users. She also shares advice for organisations who want to consolidate services into a leaner, more customer-focused single service. Register here>> SITS 2019 Posted on Monday 23 April 2018. Come and meet the SDI team at The Service Desk & IT Support Show, the UK’s leading event for IT Service Management and Support professionals. The exhibition takes place on 1&2 May 2019 at London’s Excel. See more here>> ITSM 19 Posted on Monday 23 April 2018. Come and meet the SDI team at our exhibition stand at itSMF UK’s annual conference.