Yorkshire Water

Posted on Thursday 27 April 2017.

Retail Assist

Posted on Thursday 27 April 2017.

Retail Assist are members of SDI since 2006 and finalists in the Best Managed Service Provider Award, 2016. Retail Assist provide Managed IT Services and Software Solutions to retail and hospitality businesses. What types of customers do you support? What are their technical abilities and what common incidents do you receive? “We support major high street

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Workbooks Online Limited

Posted on Wednesday 26 April 2017.

Workbooks believe that building and maintaining great customer relationships is key to business success. They provide a service which focuses on CRM and ties together marketing, sales, customer service and finance. Workbooks have built business relationships with a range of different organisations and the service and support team are a very flexible workforce. We spoke with Head

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Air-IT

Posted on Wednesday 26 April 2017.

Air-IT,  an award-winning Managed ICT Service Provider (MSP), delivering IT support in Nottingham, Derby, Leicester, the Midlands and beyond. Why is it important to be connected with the SDI community? We’re all constantly challenged to demonstrate the value we provide. This is no bad thing. Our industry is always in flux too. The SDI community helps us

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ESOS

Posted on Wednesday 26 April 2017.

ESOS are the payroll specialists. They offer a fantastic service to their clients and are proud of the long standing relationships they have built. Their service desk reflects this vision and we were lucky enough to speak with their team. Their 18-strong team supports 1600 customers and handles 250 calls a day! What types of customers

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CAPITA

Posted on Monday 16 January 2017.

  Capita SIMS works with more than 21,000 schools. Their large service desk has been a member of SDI since 1992 and they are regular guests at the SDI conference. SDI spoke with Head of User Support, Simon Brunger, to find out why they find SDI membership invaluable. Why SDI? I was introduced to SDI

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