Virtual Course: Problem Management

Posted on Friday 10 May 2019.

Master Proactive Problem Management from the comfort of your own desk with this upcoming, virtual short course ! . 1/2 Day (Morning) Course: 09:30 – 12:00 + Optional 30mins Q&A with trainer.  .. Delivered by itSMF & SDI Associate John Noctor. About John: • 30 years experience in the ITSM industry • ITIL Expert •

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Managing the Customer Experience

Posted on Wednesday 20 March 2019.

Drive continual service improvement and embed a truly customer-centric approach to delivering support within your organisation. 30 October,  Bonhill House, London. Who is this workshop for? It is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement. It will also be of benefit

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