Our Higher Education Community event took place at the Queen Mary University of London on Tuesday 26th November 2019. The one day experience event was hosted by Scarlett Bayes, Senior Research Analyst at SDI. Speakers: Kate Sandal, Head of Customer Services at the London Business School Antonia Jones, Senior IT Technical Analyst, IT Service Desk at the University of Leeds Pauline Browne, Associate Chief information Officer (Service Delivery) at the University of St Andrews Helen Rudd, IT Service Desk Manager at Canterbury Christ Church University Hannah Price. Service Management Consultant at TOPdesk You can view the speaker presentation slides below: Thank you to everyone who took part in our workshop discussing the challenges of working in higher education. Find below your findings: A big thank you to our event sponsors!