SDI Coffee Break Series: Path Out Of Covid-19

Posted on Tuesday 8 September 2020.

Exploring the True Impact of Remote Support

Posted on Monday 7 September 2020.

Exploring the True Impact of Remote Support   Service desks today are facing unprecedented challenges in the way that they support their customers. They are being asked to support an ever-increasing array of devices and systems, which in itself presents numerous challenges and issues, in addition to having to adapt to changing ways of working

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Virtual Event: Disaster Recovery

Posted on Tuesday 1 September 2020.

On Thursday 17th September, we were joined by a variety of speakers for ‘Disaster Recovery’. Throughout this event, we focused on important topics such as incident and problem management, whilst presenting various disaster recovery processes and case studies. Our fantastic speakers discussed preparation and top tips for dealing with major incidents and crises, how to

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MetricNet Benchmarking Data Packs – Professional/Research Members Only

Posted on Tuesday 25 August 2020.

This content is exclusively for Team (or similar level) members of SDI only. If you are a team member please login to gain access to your MetricNet Benchmarking Data Packs.



MetricNet Benchmarking Data Packs – Team Members Only

Posted on Thursday 20 August 2020.

This content is exclusively for Team (or similar level) members of SDI only. If you are a team member please login to gain access to your MetricNet Benchmarking Data Packs.



SDI Service Desk Professional Standards – Refresh 2020

Posted on Wednesday 19 August 2020.

SDI Service Desk Professional Standards Refresh: What’s New? 19 August 2020 The SDI Service Desk Professional Standards, now aligned with ITIL 4, have recently been revised in 2020 to provide service desk analysts and service desk managers the latest in best practice guidance, training courses and qualifications. In this webinar SDI’s Jamie Bell, Lynne Nash

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