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Will you still get ahead if you stay at home?

By Zena Everitt, SDI20 Keynote Speaker   As schools reopen, the UK government has launched a media campaign encouraging us to go back to the office. The CBI have warned of our city centres becoming ghost towns if we don’t. We’ve saved the NHS, now we have to save Prets.

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Professional Standards -Update from the experts, Lynne Nash

Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from Lynne Nash… Lynne Nash – Service Management and Service Improvement Consultant, Contributor to SDI’s Global Best Practice Standard for Service Desk, SDI Associate and Key Awards Judge, and Experienced Trainer Lynne is an

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