Updated: 10 March 2020 What is SDI’s position on COVID-19 and SDI events? In support of the UK Government’s aim of achieving a delay in the spread of Coronavirus in this country, SDI, like many other organisations around the world, has made the unprecedented decision to postpone the SDI events taking place on 16 March. While we continue to review the situation daily, we have pulled together these FAQs to help event delegates navigate through the postponement. We will update these FAQs regularly wherever advice and decisions change. Event Delegates Are the SDI events still going ahead next week? We have taken the difficult decision to postpone the Metrics Workshop with Jeff Rumburg and the Meet The Stars Service Improvement event until we know more about the spread of coronavirus. The events aren’t being cancelled; they will be moved to another date later in 2020, which is still to be decided. We are working closely with the venue, our speakers and sponsors to establish the best way forward. What is the refund policy? As the events will still be going ahead as planned, just at a later date, your ticket will remain valid and will be carried over to the new date. Invoices (where applicable) are still payable as per the terms and conditions. Can I get a refund on any travel or accommodation I have already booked? Unfortunately, SDI isn’t liable for any travel or other expenses already incurred as stated in the booking terms and conditions. We will not be able to refund any travel or accommodation costs already incurred. When will the events take place? We are currently taking advice from the government, our venues, speakers and suppliers and we are working to establish a date later in 2020. As soon as a date is planned we will let you know. What if I can’t make the new date? We welcome substitute delegates or guests attending in your place. If you are unable to make the new date or find a replacement, whilst we will be unable to provide a refund (where applicable), we will offer to transfer the value of the original booking for use at another event or conference of your choice. The transfer cannot be used against SDI training courses, consultancy services or memberships.