Updated: 9 March 2020 What is SDI’s position on COVID-19 and SDI20? In support of the UK Government’s aim of achieving a delay in the spread of Coronavirus in this country, SDI, like many other organisations around the world, has made the unprecedented decision to postpone the SDI20 conference taking place from 16-18 March. While we continue to review the situation daily, we have pulled together these FAQs to help conference delegates, awards finalists and sponsors navigate through the postponement. We will update these FAQs regularly wherever advice and decisions change. Conference Delegates Is the SDI conference still going ahead next week? We have taken the difficult decision to postpone the SDI20 conference until we know more about the spread of coronavirus. The conference isn’t being cancelled but it is being moved to another date later in 2020, which is still to be decided. We are working closely with the venue, our speakers and sponsors to establish the best way forward. What is the refund policy? As the conference will still be going ahead as planned, just at a later date, your ticket will remain valid and will be carried over to the new date. Invoices are still payable as per the terms and conditions. What about my all-inclusive ticket? If you have booked an all-inclusive ticket to the conference which included accommodation this will be carried forward to the next event. Can I get a refund on any travel or accommodation I have already booked? Unfortunately, SDI isn’t liable for any travel or other expenses already incurred as stated in the booking terms and conditions. We will not be able to refund any travel or accommodation costs already incurred. When will the SDI20 conference take place? We are currently taking advice from the government, our venues, speakers and suppliers and we are working to establish a date later in 2020. As soon as a date is planned we will let you know. What if I can’t make the new date? We welcome substitute delegates or guests attending in your place. If you are unable to make the new date or find a replacement, whilst we will be unable to provide a refund, we will offer to transfer the value of the original booking for use at another event or conference of your choice. The transfer cannot be used against SDI training courses, consultancy services or memberships. Awards Finalists What is happening to the SDI Awards? The IT Service & Support Awards dinner and ceremony will be also be postponed. The awards dinner will take place at a later date in 2020. All tickets to the awards dinner will be honoured on the new date. When will we find out the results of the awards? The judges’ decisions have already been made and will remain unaffected. The results of the 2020 awards will be announced at the rescheduled dinner later in 2020. Can I get a refund on my awards dinner ticket/accommodation? The awards dinner will still be going ahead as planned, just at a later date which is still to be confirmed. Your dinner ticket and accommodation (if you have booked with SDI) will be honoured and will be carried over to the new date and venue. Can I get a refund on any travel or accommodation I have already booked? Unfortunately, SDI isn’t liable for any travel or other expenses already incurred as stated in the terms and conditions of the conference and awards. We will not be able to refund any travel or accommodation costs already incurred. What if I can’t make the new awards dinner date? We welcome substitute delegates or guests attending in your place. If you are unable to make the new date or find a replacement, we will be unable to provide a refund however we can offer you a transfer to be used at another event or conference. The transfer cannot be used against training courses, consultancy services or memberships. Will the delay or non-attendance of the new date affect the outcome of the awards? The judge’s decisions have already been made and the outcomes will be unaffected. The announcements will be made at the future dinner – date to be confirmed. Conference and awards sponsors What is happening to sponsors of the SDI20 and the SDI Awards? SDI will honour all SDI20 sponsorships at the conference and awards at the rescheduled event later in the year. Stands and/or speaker sessions will go ahead as planned at the rescheduled event. Can we cancel or get a refund on our sponsorship of SDI20 or the SDI Awards 2020? As the event will be taking place later this year, SDI is not able to refund confirmed sponsorships for SDI20 or the SDI Awards 2020. How many delegates will be attending the postponed conference and awards? All tickets for SDI20 and the SDI Awards will be honoured at the new event. Delegates and finalists will be encouraged to attend the rescheduled conference and awards and we hope as many as possible will continue to support the new date. We will continue to take bookings from delegates for the rescheduled event and we are confident that delegate and dinner numbers will remain the same or increase. Will SDI cover any costs sponsors have already incurred for travel, accommodation, delivery? Unfortunately, SDI is not liable for any expenses already incurred as stated in the terms and conditions of the conference and awards.