Updated: 1 June 2020 What is SDI’s latest position on the postponement of SDI20 and the SDI Awards? In support of the UK Government’s aim of delaying the spread of Coronavirus, SDI, like many other organisations around the world, made the unprecedented decision to postpone the SDI20 conference and the SDI Awards which were due to take place from 16-18 March 2020. Over the last few weeks, we have been working closely with the conference and awards venue and we have agreed some new dates: Monday 15 March 2021 – Pre-conference workshops and networking dinner Tuesday 16 March 2021 – SDI20 Conference Day 1 & SDI Awards Gala Dinner Wednesday 17 March 2021 – SDI20 Conference Day 2 We have pulled together these FAQs to help conference delegates, awards finalists and sponsors navigate through the update. Conference Delegates Will the postponed SDI20 conference still be going ahead? Yes, the SDI20 conference will be going ahead and the rescheduled dates are confirmed as 15-17 March 2021 at the same venue, Hilton Metropole Birmingham. What will the speaker programme be? We are intending to keep the conference programme the same as it was originally. They keynote speakers remain as per the original programme and we are hoping the majority of our breakout speakers will be in a position to support the new date. We will keep delegates up to date with any changes via the conference app. For details on how to to download the app please email firstname.lastname@example.org. What is the refund policy? The conference will be going ahead as previously planned, just at a later date. Your original ticket remains valid for the new date. Invoices for SDI20 remain payable as per the terms and conditions. What about my all-inclusive ticket? If you have booked an all-inclusive ticket to the conference which included accommodation this is being carried forward to the new dates. All hotel accommodation remains at the same hotel. What if I can’t make the new date? We welcome substitute delegates or guests attending in your place. If you are unable to make the new date or find a replacement, whilst we will be unable to provide a refund, we will offer to transfer the value of the original booking for use at another event or conference of your choice or against SDI training courses, consultancy services or memberships. Can I get a refund on any travel or accommodation I had already booked? Unfortunately, SDI isn’t liable for any travel or other expenses already incurred as stated in the booking terms and conditions. We will not be able to refund any travel or accommodation costs already incurred and we will not be liable for any future travel costs incurred. What happens if social distancing is still in place? We will continue to follow UK Government guidelines on large gatherings and we plan to review the guidance monthly until March 2021. Rest assured we will follow all of the recommendations and if required we will work closely with the venue to ensure everyone’s safety. If a ban on large gatherings is still in place by the end of 2020 we will look for an alternative solution to still deliver the event and expo on these dates. Awards Finalists What is happening to the SDI Awards? There is a new date for the IT Service & Support Awards dinner and ceremony – 16th March 2021. The awards dinner will take place at the same hotel and all tickets to the postponed awards dinner will be honoured on the new date. When will we find out the results of the awards? The judges’ decisions had already been made before the awards ceremony was postponed and will remain unaffected. The results of the 2020 awards will be announced at the rescheduled dinner on 16 March 20201. Can I get a refund on my awards dinner ticket/accommodation? The awards dinner will still be going ahead as planned, just at a later date – 16 March 2021. Your dinner ticket and accommodation (if you have booked directly through SDI) will be honoured and will be carried over to the 16 March 20201 at the Hilton Metropole Birmingham. What if I can’t make the new awards dinner date? We welcome substitute delegates or guests attending in your place. If you are unable to make the new date or find a replacement, we will be unable to provide a refund. However, we will offer to transfer the value of the original booking for use at another event or conference of your choice or against SDI training courses, consultancy services or memberships. Will non-attendance of the new date affect the outcome of the awards? The judge’s decisions have already been made and the outcomes will be unaffected. The announcements will be made at the reschedule dinner on 16 March 2021. Can I get a refund on any travel or accommodation I have already booked? Unfortunately, SDI isn’t liable for any travel or other expenses already incurred as stated in the terms and conditions of the conference and awards. We will not be able to refund any travel or accommodation costs already incurred and we will not be liable for any additional future travel or accommodation expenses. Conference and awards sponsors What is happening to sponsors of the SDI20 and the SDI Awards? SDI will honour all SDI20 sponsorships at the conference and awards for the new dates – 15, 16 & 17 March 2021. Stands and/or sponsored speaker sessions will go ahead as planned at the rescheduled event. Can we cancel or get a refund on our sponsorship of SDI20 or the SDI Awards 2020? As the event is being rescheduled, SDI is not able to refund confirmed sponsorships for SDI20 or the SDI Awards 2020. How many delegates will be attending the postponed conference and awards? All tickets for SDI20 and the SDI Awards have been honoured at the rescheduled event. Delegates and finalists will be encouraged to attend the rescheduled conference and awards. Will SDI cover any costs sponsors have already incurred for travel, accommodation, delivery? Unfortunately, SDI is not liable for any expenses already incurred, or to be incurred in the future, as stated in the terms and conditions of the conference and awards.