The Service Desk: 2021 and Beyond AI, Machine Learning, and all their components are continuing to have a growing impact on organisations, and consequently service desks. We’re researching the thoughts and predictions of service desk professionals to provide insight into what trends we could expect to see into 2021 and beyond. Please help by sharing your views in this confidential survey. SDI Member Satisfaction Survey We’re always looking for ways to improve what we offer to our members. We would be grateful if you could spend a few minutes taking this short survey to help us achieve our mission of inspiring service desks to be brilliant!