SDI’s Insight library (formerly the Big Red Toolbox) is the ultimate service desk knowledge resource. Many of these resources are open access and some are exclusively for the SDI member community. Feel free to download the resources you need and share!

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According to Gartner, 65% of organisations say over 60% of their workforce is now working remotely. This...

Thank you for attending the ‘Creating A Customer-Centric Culture’ event. Here is the recording of the event...

Customer Experience in ITSM 2020   SDI research continually shows that customer experience is one of the...

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In this webinar hosted by SDI’s Chief Value Officer David Wright, we discuss how the ITIL4 value...

This webinar took place on the 16 June 2020 SDI insight shows that the vast majority of...

Thank you for attending the ‘Knowledge Management’ event. On this resource page you’ll find the recording of...

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Took place on the 20th May 2020, 3pm BST Sometimes, improvement initiatives grow so complex that they...

On Thursday 7th May, we were joined by a variety of speakers who explore the interesting topic...

Took place on the 4th May 2020, 3.30pm BST What does is really mean to introduce a...

DevOps in ITSM
Member Report

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This report is the third version of the UK Higher Education (HE) Benchmarking report. It will take...

Took place on the 21st April 2020, 3pm BST Digital Transformation is no longer something organisations can...

In light of these unprecedented times, SDI’s Senior Research Analyst, Scarlett Bayes, has compiled a list of...

Took place on 31st March 2020, 3pm BST   Artificial Intelligence can improve your Service Desk delivery...

Took place on 26 February 2020, 11am GMT   Research by SDI during 2019 revealed that Service...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

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