SDI’s Insight library (formerly the Big Red Toolbox) is the ultimate service desk knowledge resource. Many of these resources are open access and some are exclusively for the SDI member community. Feel free to download the resources you need and share!

On Thursday 7th May, we were joined by a variety of speakers who explore the interesting topic...

Took place on the 4th May 2020, 3.30pm BST What does is really mean to introduce a...

DevOps in ITSM
Member Report

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

This report is the third version of the UK Higher Education (HE) Benchmarking report. It will take...

Took place on the 21st April 2020, 3pm BST Digital Transformation is no longer something organisations can...

In light of these unprecedented times, SDI’s Senior Research Analyst, Scarlett Bayes, has compiled a list of...

Took place on 31st March 2020, 3pm BST   Artificial Intelligence can improve your Service Desk delivery...

Took place on 26 February 2020, 11am GMT   Research by SDI during 2019 revealed that Service...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

ITSM Tools: Building a Business Case                      ...

Benchmarking Report v.9
Industry Insight

Benchmark Your Service Desk Discover how your service desk compares to industry averages and statistics revealed in...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

A View From The Frontline
Industry Insight

Thought Leadership and Industry Analysis – “A View From The Frontline”   In this unique SDI industry...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

This report seeks to act as a guide to service desk professionals looking to change their ITSM...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

To access this content, you must purchase Team Membership – 1 Year, Team Membership – 2 Years,...

Shared Support Services
Industry Insight

Shared Support Services   Shared Service is the over-arching term for the practice of merging or sharing...

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