Download 'Getting Started with Service Catalogues' Insight Report

SDI Members receive essential service desk insight reports and research every month. This member exclusive content promotes service improvement, provides support with alignment to best practice, offers advice and guidance and aims to inspire the service desk community. 

This report explores:

  • • The purpose of a service catalogue and why every support desk should have one
  • • What information goes into a service catalogue 
  • • How to make a service catalogue interactive and easy to use for both the customer and technicians
  • • A template to help you to collect the information which goes into a service catalogue
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